– Fri., 8:00 a.m. – 4:30 p.m. ©2020 Shine Company. Word-of-mouth is truly very powerful. You will receive a confirmation after submitting the form, and we will respond as quickly as possible for your satisfaction. We’re really happy to be helpful and we’re wishing your business incredible success and growth! And still, I can see it happening all the time. Here’s how: Today’s consumers are much more demanding than you might think. Treating every customer like a VIP will make it work FOR your brand, not against it. You didn’t have to do that! When done the other way round, it always ends as a disaster. As an IT support person I had my customers literally LOVE me by just doing whatever every single customer service person is supposed to do: pick up the phone the first time it rang, do my job and deliver the solution, be polite and genuinely interested in the customer’s business and experience and generally be nice and easy to work with. As a result, proactive customer service strategy leads to increased customer satisfaction and loyalty. Customer Service Executive Jobs - Check for 51319 Customer Service Executive Jobs available in India. Are there any other steps to making customer service shine that you would recommend? Interesting pointers – about 95% of what I used to tell the agents with my brainstorms… there simply is no better advertisement today than word of mouth.. Over the past 15 years, we have served as one of the primary dropship vendors in the U.S. All of our products are developed with our customer in mind. I could say number 2. and 5. are my favourites, especially number 5. It has and always will be about the customer and their needs. 12 Major Reasons to Integrate Live Chat into Your Business (Infographic), Customer Service Cheat Sheet for Live Chat Operators with Examples of Responses, Social Media Role for Customer Service [Infographic], The 10 Commandments of a Customer Service Religion, How to Prepare for Customer Service Emergencies, 10 Do’s and Don’ts of Excellent Customer Service, 5 Tips to Keep Customer Satisfaction High During Holiday Rush, 10 Shopify Apps for Better Customer Experience, Live Chat Features that Enhance Agents’ Performance, 4 Tips to Encourage your Remote Customer Service Employees, Provide Support Live Chat App for Shopify, Customer Service Cheat Sheet for Live Chat Operators, 10 Skills for Being Awesome at Customer Service, The Future of Customer Experience: Top 10 Trends for 2018 and Beyond (Infographic). USE OUR CONTACT FORM OR EMAILThe preferred method to contact customer service is via our contact form.In addition, email can be sent to admin@shineon.co.nz.USING SOCIAL MEDIA FOR CUSTOMER SERVICE - PLEASE DON'TQuestions regarding your personal orders, returns and so on should be filed directly with customer service as While a dissatisfied one will share their lament with 8-10 people and some will even push that number to 20. All Rights Reserved. We are growing up pretty fast on our business and all the credit goes to your team. You will receive a confirmation after submitting the form, and we will respond as quickly as possible for your satisfaction. However, there are some essential responsibilities like; Interacting with customers for the products and services, handling complaints and queries, opening a customer account, generating leads, managing large amount of incoming calls, building a sustainable relationship with customers etc. It was recently estimated that a satisfied customer will tell up to 3 people about his positive experience with a company. OMGoodness, it so refreshing to see someone who knows true about “Customer Service”! Shine.com reviews and complaints. Thanks Kris, good luck in your business! . Are you interested in learning more about what we have to offer you? One of my first jobs in the industry was actually in customer service in IT. Thank you MzNetta, that’s right, it has always been and will always be about the customer!