This is not my first encounter with Alex. Ace Hardware Corporation is a hardware retailers' cooperative based in Oak Brook, Illinois, United States. The stores provides a variety of lawn and garden tools, paint, tools, local niche services and other products used in the fixing, repair and maintenance of homes. How can a person be promoted to manage and have such a dismissive attitude to a woman in a wheelchair and a middle aged deaf man? Ace Hardware is ranked 141 out of 960 in Equipment category. Founded in 1924 as "Ace Stores", the company changed its name to "Ace Hardware Corporation" in 1931. USA. I asked my wife, "What did he say?" She is not intimidated easily and she is usually very soft spoken, sweet, and kind - even to rude people. Oak Brook, IL 60523-2100 . She asked if they had courtesy masks, "No, but you can buy one for $10." Rights Reserved, You Are About to Contact Write A Review; Edit; 20 Reviews For Ace Hardware Headquarters & Corporate Office Unprofessional manager. Call Customer Care on 1 … I am a former private detective, agency owner, and state licensed trainer so my skill sets in observing people and drawing out points of interest is at the professional level. She wanted to see them but he demanded she immediately leave the store, but the one way entrance door would not open and he would not let her pass saying, "You have to leave now!" My wife told him I needed to read his lips to understand him as I am deaf. Ace Hardware Corporation is an American hardware retailers' cooperative based in Oak Brook, Illinois, United States.It is the world's largest hardware retail cooperative, and the largest non-grocery American retail cooperative.. So I am eating a lot of money because Ace is a lousy company. Expert knowledge, supreme customer service, and a name to put behind it. Please take a note that you are about to post a public review about Ace Hardware Corporation corporate office on Fast forward to September 8, 2020. The process is simple, automated, and most employees are verified within 24 hours. She was met just inside the front door by Alex, a manager, and blocked her way further into the store because she had forgotten her Covid 19 face mask at home. All assortment of products in the store is divided according to following categories: plumbing, tool, hardware, paints, outdoor living, electrical and auto. Again. Call Customer Care on 1 (888) 827-4223. Do you have something to say about Ace Hardware? Why else would he go so quickly from "He's deaf and needs to read your lips" to LEAVE MY STORE NOW! Finally, after some ridiculous back and forth between Alex and my wife, the cashier near the doors went outside and opened it from there so she could escape this very tall white male intimidatingly loomed over my very disabled and increasingly distraught black wife. You can contact the customer service representative of Ace Hardware calling Ace Hardware's helpline phone numbers. He said something again and as a deaf man unable to clearly hear I just said, "Thank you" and kept shopping. Member # 19194964560 We went back and were met at the door by the cashier who blocked our entrance asking, "Do you have a question about price?" A couple of weeks ago my wife drove her electric wheelchair from our home in Salmon Creek, WA to our local Ace Hardware store (13009 NE Highway 99 Ste 101, Vancouver, WA 98686) get a part to fix her broken wheelchair. Founded in 1924 as "Ace Stores", the company changed its name to "Ace Hardware Corporation" in 1931. Shop at ACE Hardware Philippines today for your hardware, home improvements, garden and lawn, tools, and automotive needs Ace Hardware corporate phone number: (913) 888-0808 Average Rating and Total Reviews. Contact Ace Hardware customer service. This is the ninth time ACE receiving the same awards since 2008. Beside not trying to accommodate a deaf person he clearly indicated he wanted nothing to do with my attempt to help him understand how to treat deaf people. last week to get s person who had no clue what she was doing I had to send pics of the damaged seat cousions the lady gave me three different emails to send pic to I sent pics she said response in 24”, “Expired coupons due to stay at home orders in Michigan.”, “To place a order for a bench & have it delivered to my ace ace hardware”, “Not getting cash back when i paid cash and debit”, Primary Address. Today there are more than 4400 stores. About Ace Hardware. Nearby, Non, Local, I have found the local store to be satisfactory, Close, Cons: Share your review. The algorithm is subject to change in future. Love ACE store in Dover, PA. 2 star rating is for the corporation. On top of that, Ace Hardware can be found on Facebook and Twitter. Off-Site Locations 2145 Building. We are quite upset. Ace Hardware. “I just bought a Fiskars splitting axe first couple of swings it broke the edge of the blade and a couple of spots and it folded the blade edge over half an inch long in another spot.”, “Received damaged goods sat on phone for over 2hrs. The company was founded in 1929 by several people from Chicago. It is the world’s largest hardware retail cooperative, and the largest non-grocery American retail cooperative. That man added to her discomfort on two occasions now. Ace Hardware complaints contacts. ACE managed to receive another award this year at the Service Quality Award 2019 for Modern Home Builder - Conventional category. She uncovered her lips and said, "You have to cover your face, he's calling the police." So I paid and left. Headquartered in Oak Brook, IL, the company's product line includes building materials, plumbing and garden supplies, power tools, and house wares. What happened? To me, this looks like a little of all three personal problems exhibited to the extent any sense of customer service skills are not only lacking, they are virtually missing. Of course my late middle aged disabled wife was very distraught as Alex would not listen to reason - she could not go that way as the door was locked from inside - as he loomed over her demanding she leave immediately. We role played Alex to see if he would act up again and sadly he did. Ace Hardware stores has 4,700 stores around the world and over 4,600 of these stores are owned and operated independently by local entrepreneurs. My role playing (we call it pretense in the detective field) yesterday was to investigate Alex's attitude and whether he was lacking training to accommodate disabilities (or if indeed he was just racist as my wife suggested). Visit Customer Care Ace Hardware Corporation has a variety of stores from those serving the rural areas to those serving the urban areas. I am a Facilities Manager for a large conglomerate and on the side I work as a handyman for two different residential/commercial businesses. Ace Hardware Corporation is a hardware retailers' cooperative based in Oak Brook, Illinois, United States. Armstrong will report directly to Lori Bossmann, Executive Vice President, Chief Supply Chain Officer. The award is given to a company that achieved exceptional total service quality satisfaction based on Customer Perception Survey SQIndex 2019. Ace Hardware complaints contacts. 14000 Marshall Drive Lenexa, KS 66215 Telephone: (913) 888-0808 Toll-free: (800) 848-4307 Contact Gordon’s Ace Hardware in Chicago, with stores in Bridgeport, Harlem Foster, Norwood Park, Orleans, South Loop, Streeterville, Maple, Fox Lake & Leader. Ace Hardware has over 5,000 stores around the world with the majority of those stores independently owned and operated by local entrepreneurs. Ace Hardware Corporation. I believe she is the manager at this st.clair shores,mi location. Ace Hardware Corporation, the world’s largest retailer-owned hardware cooperative, is excited to announce the appointment of Kirk Armstrong to the position of Vice President of Distribution and Supply Chain Innovation. Company Overview. Because I have many Ace receipts for previous transactions, I also understand that Ace store receipts typically show only a stock or item number for the sale and a very brief cryptic description that no manager should expect a customer to decipher as specifying one brand of corn or another. Home Depot and Lowe's serve customers better than that and are only 5 minutes difference to travel. If you would like to contact the corporate offices of Ace Hardware Corporation, please use their contact information such as their phone number, website, and address listed above to contact them. I do not want him to unnecessarily suffer, but you are responsible for your own actions. This review will be public, so please do not post any of your personal information on this website. My analysis: Alex is either very insensitive to disabilities, lacking people skills, or possibly racist. It is the world’s largest hardware retail cooperative, and the largest non-grocery American retail cooperative. I'M CALLING THE POLICE without any attempt at accommodating a disabled person? You can call Ace Hardware at toll free number, write an email, fill out a contact form on their website, or write a letter to Ace Hardware Corporation, 511 West Ehringhaus Street, Elizabeth City, North Carolina, 27909, United States. Ace Hardware is a chain of stores, scattered throughout the USA.